Material arrives. The truck pulls out. The receiving team checks the packing list against the delivery: heat 44821, Grade A572-50, 12 plates. Everything matches. The cert arrives by email the same afternoon. The quality tech opens it: heat 44821, Grade A36.
One of these is wrong. The question is which one — and what you do next.
Incoming cert discrepancies are a routine part of metals receiving. The shops that handle them well have a defined process for each type. The shops that handle them poorly create delays, documentation gaps, and occasionally put non-conforming material into production. This guide covers the five most common discrepancies and the specific resolution path for each.
Discrepancy 1: Heat Number Mismatch (Cert Heat ≠ Tag Heat)
What it looks like: The heat number printed on the material tag (from the mill's rolling/marking process) doesn't match the heat number on the cert.
Common causes: Mill reprint errors (the mill issues a replacement cert with a corrected heat number but ships the original tag), transposition errors in manual entry at the mill, or the wrong cert pulled from the mill's document system.
Resolution path:
- Place the material on hold immediately. Do not receive it into stock.
- Contact the supplier with both the tag heat number and the cert heat number.
- Request written confirmation of which number is correct and documentation supporting that confirmation (mill's internal record, corrected cert, or re-test documentation).
- Do not accept the material until the discrepancy is resolved in writing.
What not to do: Do not accept the material "pending cert correction" and move it to stock. Once it's in stock, the hold tag disappears and the unresolved discrepancy gets buried.
Discrepancy 2: Grade Mismatch (Cert Grade ≠ PO Grade)
What it looks like: The cert documents a different grade than what was ordered. Your PO specified A572-50; the cert says A36. Or the cert says A36 Fy = 50 ksi with no grade designation matching the PO.
Common causes: Supplier shipped wrong grade material; supplier pulled wrong cert for the correct heat; or a higher-strength grade is being offered as a substitution without prior approval.
Resolution path:
- Hold the material.
- Contact the supplier in writing (email creates the documentation trail).
- If the supplier claims the material is the correct grade and the cert is the wrong document, request a corrected cert from the original mill — not a re-typed document from the supplier.
- If the supplier confirms the wrong grade was shipped, initiate return and replacement.
- If the supplier proposes a grade substitution (e.g., A572-50 for A36 because it's "better"), document this and obtain written approval from your engineering team before accepting — a "better" substitution may not be appropriate for the application.
What not to do: Do not accept a supplier-generated Certificate of Conformance as a substitute for the mill test cert when the discrepancy is the grade designation. The CoC doesn't prove what the material actually tested to.
Discrepancy 3: Property Out of Spec (Cert Value Outside ASTM Limit or PO Supplementary Requirement)
What it looks like: A measured value on the cert — yield strength, tensile strength, elongation, chemistry element — falls outside the limits specified by the ASTM standard or by a supplementary requirement in your PO.
Common causes: Marginal heat where properties are at the edge of the acceptable range; wrong ASTM standard applied at the mill; incorrect supplementary requirement communicated at PO time.
Resolution path:
- Open a formal NCR with the specific out-of-spec value and the applicable limit.
- Place the material on hold.
- Contact the supplier with the NCR documentation.
- Options for resolution: supplier requests re-test from the mill (if the original test result is questionable); supplier initiates a formal deviation request with the mill; engineering review of whether the out-of-spec value is acceptable for the specific application (with written approval and documentation in the job file).
- Do not use the material until one of these paths is completed and documented.
What not to do: Do not proceed to fabrication with out-of-spec material under the assumption that it will "probably be fine." The deviation must be documented before use.
Discrepancy 4: Missing Supplementary Requirements (Cert Doesn't Document Required S-Requirements)
What it looks like: Your PO specified supplementary requirements — S5 (Charpy impact testing), S17 (heat analysis), S1 (normalized condition), or others defined in the applicable ASTM standard. The cert doesn't show results for the required supplementary test.
Common causes: PO didn't clearly communicate the supplementary requirement; supplier's standard cert template doesn't include supplementary test fields; mill didn't perform the test because it wasn't explicitly ordered.
Resolution path:
- Confirm whether the supplementary test was explicitly included in your PO language. If it was implicit but not written, this is a procurement process gap as well as a supplier gap.
- If it was written in the PO, contact the supplier with the specific PO language and request documentation of the supplementary test.
- If the mill didn't test to the supplementary requirement, the options are: new testing from the original heat (if samples are retained), replacement material with the required testing, or engineering assessment of whether the application can proceed without the supplementary data — with written documentation.
- If the material has already entered fabrication before this gap was caught, the assessment path is the only option. Document everything.
Discrepancy 5: Document Type Mismatch (Received 3.1 When 3.2 Was Required)
What it looks like: Your PO required an EN 10204 Type 3.2 certificate (witnessed by an accredited third-party inspector). You received a 3.1 certificate (witnessed by the mill's own authorized inspector).
Common causes: PO didn't specify the cert type clearly; supplier defaulted to 3.1 as standard; customer didn't communicate the EN 10204 requirement to the supplier.
Resolution path:
- You cannot convert a 3.1 to a 3.2 — the distinction is who witnessed the testing, and that witness cannot be added retroactively.
- Contact the supplier and request that they obtain a 3.2 cert from the original mill, which requires a third-party inspection body to witness or review and countersign the test results.
- If the material has already shipped and the lead time for 3.2 certification is problematic, contact the customer to discuss — some projects allow documented concession requests for 3.1 in lieu of 3.2 under specific conditions.
- Do not present the 3.1 cert as meeting a 3.2 requirement. The auditor will know the difference.
Across all five discrepancy types, the consistent guidance is the same: document every discrepancy in a log, even the ones resolved quickly. Auditors will ask for the trail. A clean record of how discrepancies were identified, what the resolution path was, and who approved the final disposition is the evidence that your incoming inspection process is functional — not just that the certs are filed.
What to Read Next
- When Your Mill Cert System Costs You More Than the Steel
- A $50,000 Shipment Hold at Final Inspection — Nobody Saw It Coming
- The Hidden Cost of Supplier Cert Quality Issues: We've Traced Rework Claims Back to One Missed Field